Refund policy
ORDER CANCELLATION
It is not possible to cancel an order once you have received the order confirmation via email. If you notice an error in your order, please notify us urgently by email (info@kynook.com) so that we can make the correction before shipping.
ORDER MODIFICATION
It is not possible to request modifications to an order that has been placed: we print your customization exactly as entered at the time of purchase and as validated on your order confirmation. It is your responsibility to carefully review this email for any errors.
RETURNS
Due to the customizable nature of our products, merchandise cannot be returned without prior communication with our customer service via our contact form or by email at info@kynook.com. Please carefully review the size guide and FAQ before ordering to avoid errors.
We only accept returns/exchanges if the items ordered have visible defects upon delivery for which Kynook is responsible. We may accept returns of items with their original tags, provided you notify us of the defect within 2 days of receiving your order. We reserve the right to refuse any return request that does not meet these criteria. Unfortunately, if more than 2 days have passed since your order was delivered, we cannot offer a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
In some cases, only partial refunds are granted:
* Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
* Any item returned more than 30 days after delivery.
Other non-returnable items include:
* Gift cards
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a few days.
Delayed or Missing Refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, as it may take some time before your refund is officially posted.
Next, contact your bank. There is often a processing delay before a refund is posted, typically 3-5 business days.
If you have done all of this and you still have not received your refund, please contact us at info@kynook.com.
Sale or Promotional Items
Only regular priced items may be refunded. Unfortunately, sale or promotional items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged upon receipt. If you need to exchange it for the same item, send us an email at info@kynook.com beforehand.
Return Shipping Costs
Shipping costs associated with defects or damage are covered by Kynook. All other return shipping costs are your responsibility and are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
The time it takes for your exchanged product to reach you may vary depending on where you live.
If you are shipping an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.